Refund Policy

Thank you for shopping with Green Roots. We take pride in providing high-quality herbal products to enhance your health and well-being. If you are not entirely satisfied with your purchase, we’re here to help. Our returns and refund policy ensures a smooth and hassle-free process for our valued customers.

1. Return Eligibility

• Products must be returned within 30 days of the original purchase date.
• To be eligible for a return, items must be unused, unopened, and in the same condition as when you received them.
• The original packaging, including any seals and labels, must be intact.

2. Non-Returnable Items

• Perishable goods such as herbal teas, supplements, and other consumable products cannot be returned.
• Gift cards and promotional items are non-returnable.

3. Return Process

• To initiate a return, please contact our customer service team at [insert contact email or phone number] with your order number and reason for return.
• Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning your item.
• Please ensure the RMA number is clearly marked on the outside of the package.

4. Shipping

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [insert number] business days and will be credited to your original method of payment.
• Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product, please contact our customer service team.

7. Sale Items

• Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.

8. Contact Us If you have any questions or concerns about our returns and refund policy, please reach out to our customer service team at contact@vauntblack.com.